- Refund Requests
Clients wishing to cancel a web design order or request a refund may submit an application via our website. We will review the request within 1–3 business days of receipt and determine a refund plan based on the project’s progress and the services already rendered.
- Refunds Before Project Commencement
If a client requests to cancel an order before production has begun, they may be eligible for a full refund, subject to review and approval. Refunds are typically processed back to the original payment account within 5–10 business days; the actual time for the funds to appear in the account depends on the processing speed of the respective bank or payment institution.
- Refunds During Project Production
If the web design project is already underway, the refund amount will be assessed based on the work completed, the time invested, and any reasonable expenses incurred. In principle, no refunds will be provided for services that have already been completed and delivered, unless otherwise required by applicable law.
- Service Quality Issues
If the final delivered website deviates significantly from the design requirements agreed upon by both parties, the client must submit a description of the issues along with supporting evidence within 5 business days of receiving the deliverables. We will verify the claims within 1–3 business days and, depending on the circumstances, offer reasonable revisions, rework, or an appropriate refund.
- Refund Processing Time
Once a refund request is approved, we will initiate the refund within 5–10 business days. The actual time for the funds to be credited may vary based on the processing procedures of the client’s bank, payment method, or third-party payment provider.
- Return Address and Delivery Information
This website provides web design, website development, and customized digital services. All deliverables are provided via email, website links, or cloud-based download channels; no physical goods are shipped. Consequently, there is no need for a physical return address or the return of any physical items. Should any special arrangements for the handover of physical materials or equipment be required, these will be negotiated separately between the parties.
- Order Cancellation
Clients wishing to cancel an ongoing project should submit their request as early as possible. For orders that have already been completed, delivered, or have reached a substantial stage of production, the cancellation and refund process will be handled based on the actual progress of the work, the agreements made between the parties, and applicable law.
8. Policy Updates
We may adjust this Refund Policy in response to changes in our business operations or applicable laws and regulations. The updated policy will be posted on this website and shall take effect from the date of publication.